Privacy Policy

Last updated: 20 October 2026

This Privacy Policy explains how Appliances UAE (“we”, “us” or “our”) collects, uses, stores and shares personal information when you:

  • Visit https://appliancesuae.com/

  • Contact us by telephone, WhatsApp, email or a website form

  • Request a quotation

  • Buy, sell or rent a product

  • Request delivery, installation, repair, removal, moving or another service

1. About Appliances UAE

Appliances UAE supplies, purchases and rents pre-owned appliances, electronics, office chairs and related products. We also provide or arrange delivery, installation, repair, removal, moving and packing services in Dubai and selected locations across the UAE.

Business name: Appliances UAE
Address: 10A St, near Naif Park, Naif, Deira, Dubai, United Arab Emirates
Email: info@appliancesuae.com
Telephone: +971 55 521 9680
WhatsApp: +971 50 328 0670

Appliances UAE is responsible for the personal information covered by this Privacy Policy.

2. Information We May Collect

Depending on how you interact with us, we may collect the following information.

Contact information

Your name, telephone number, email address and preferred communication method.

Delivery and service information

Your address, location, building-access instructions, preferred delivery time and other information needed to deliver, install, collect, remove or repair an appliance.

Product information

The brand, model, age, condition, photographs, serial number and other details of an appliance or product you want to buy, sell, rent or repair.

Please avoid including people, identification documents or unrelated personal information in product photographs unless necessary.

Transaction information

Information about quotations, orders, invoices, payments, deposits, rentals, collections, repairs, warranties, returns, refunds and customer-service requests.

When an independent payment provider is used, that provider may process payment information under its own privacy policy. We normally receive only the transaction information required to confirm or manage the payment.

Communications

Messages and enquiries sent through our website, email, WhatsApp or social-media accounts. We may also retain necessary notes about telephone conversations.

Website and technical information

Our website hosting, security, analytics and advertising services may collect information including:

  • Internet Protocol address

  • Browser and device type

  • Approximate location

  • Pages visited

  • Date, time and duration of visits

  • Referring website

  • Cookie or similar technology identifiers

  • Website errors and security events

3. How We Use Personal Information

We may use personal information to:

  • Answer enquiries and provide quotations

  • Confirm product availability

  • Evaluate products offered for sale

  • Process purchases, sales and rentals

  • Arrange delivery, collection, installation, repair or removal

  • Provide order, service or rental updates

  • Issue invoices and maintain transaction records

  • Manage warranties, complaints, returns and refunds

  • Prevent fraud, misuse and security incidents

  • Operate, secure and improve our website

  • Measure website traffic and advertising performance

  • Send marketing communications where permitted

  • Meet accounting, tax, regulatory and legal requirements

  • Establish, exercise or defend legal claims

We process personal information with consent or another lawful ground permitted under applicable UAE law.

Where processing is based on consent, you may withdraw that consent. Withdrawal will not affect processing already completed lawfully.

4. WhatsApp and External Platforms

When you contact us using WhatsApp, social media, Google Maps or another external platform, that service may process your information according to its own privacy policy.

You should review the privacy settings and policies of any external service you use to communicate with Appliances UAE.

5. Cookies

Cookies are small files stored on your device. Our website may use:

  • Necessary cookies: To support website security and essential functions.

  • Preference cookies: To remember selected website settings.

  • Analytics cookies: To understand visits and website performance.

  • Advertising cookies: To measure advertising and display relevant advertisements.

Where required by applicable law, non-essential cookies will be used only after consent is provided.

You can also control cookies through your browser settings. Blocking certain cookies may affect the operation of the website.

6. Google Analytics and Google AdSense

We may use Google services such as Google Analytics and Google AdSense.

If Google AdSense or another advertising service is enabled:

  • Third-party vendors, including Google, may use cookies to serve advertisements.

  • Google’s advertising cookies may allow Google and its partners to display advertisements based on a visitor’s previous visits to this website or other websites.

  • Google and other advertising providers may use cookies, IP addresses, web beacons or similar technologies to collect advertising-related information.

  • Other advertising vendors or networks may serve advertisements where they are enabled through our advertising account or consent-management system.

Visitors can manage personalized Google advertising through Google Ads Settings.

You can learn how Google processes information from partner websites by visiting How Google uses information from sites or apps that use its services.

Advertising providers active on the website may also be identified through our cookie-consent interface.

7. Sharing Personal Information

We may share necessary personal information with:

  • Employees and authorised representatives

  • Delivery, collection and installation teams

  • Repair technicians and service providers

  • Website hosting and technical-support providers

  • Security, analytics and advertising providers

  • Payment and accounting service providers

  • Professional advisers, including accountants and legal advisers

  • Government, judicial, regulatory or law-enforcement authorities when legally required

  • A buyer or successor if the business or its assets are reorganised or transferred

Service providers should receive only the information reasonably required to perform their services.

8. International Data Transfers

Some communication, cloud, analytics, hosting or advertising providers may process information outside the UAE.

Where personal information is transferred internationally, we will take reasonable steps to use an appropriate transfer mechanism, contractual protection or other safeguard required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably required for the purpose for which it was collected.

Different retention periods may apply to:

  • General enquiries

  • Sales and purchasing records

  • Rental agreements

  • Delivery and installation records

  • Warranty and repair records

  • Invoices, accounting and tax records

  • Complaints, disputes and legal claims

  • Marketing preferences and opt-out requests

Information may be retained for longer where required by law or necessary to establish, exercise or defend legal rights.

10. Your Privacy Rights

Subject to applicable UAE law and permitted exceptions, you may request:

  • Information about the personal data we process

  • Access to eligible personal data

  • Correction of inaccurate or incomplete information

  • Erasure of eligible information

  • Restriction or suspension of certain processing

  • Transfer of eligible information in a machine-readable format

  • Withdrawal of consent

  • An end to direct-marketing processing

  • Review of certain automated decisions, if automated decision-making is introduced

To make a request, email info@appliancesuae.com.

We may request reasonable information to verify your identity before processing a privacy request.

You may also have the right to submit a complaint to the appropriate UAE data-protection authority.

11. Marketing

We may send offers, stock updates or business information where you have requested them or where otherwise permitted by law.

You can ask us to stop sending marketing communications at any time by:

  • Using the unsubscribe method in the communication

  • Replying “STOP” where available

  • Contacting info@appliancesuae.com

Messages concerning an active order, rental, delivery, repair or complaint are service communications and not marketing messages.

12. Information Security

We use reasonable administrative, technical and physical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email or internet transmission can be guaranteed to be completely secure.

Customers should not send payment-card PINs, banking passwords or unnecessary identification documents through website forms, email or WhatsApp.

13. Children’s Information

Our products and services are intended to be arranged by adults. We do not knowingly request personal information directly from children.

If you believe a child has submitted personal information without appropriate permission, contact us so that we can review and, where appropriate, remove it.

14. External Links

Our website may link to third-party websites, applications or platforms. Appliances UAE is not responsible for the content, security or privacy practices of independent third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website technology or legal responsibilities change.

The latest version will be published on this page with an updated revision date.

16. Contact Us

If you have questions, requests or complaints about this Privacy Policy, contact:

Appliances UAE
10A St, near Naif Park
Naif, Deira, Dubai
United Arab Emirates

Email: info@appliancesuae.com
Telephone: +971 55 521 9680
WhatsApp: +971 50 328 0670