Returns, Refunds and Exchange Policy

Last updated: 20 October 2026

This policy applies to eligible products sold by Appliances UAE.

Because many of our products are pre-owned, their age, appearance, model and condition may vary. The condition of a product and any known material defect will be explained before purchase and recorded on the invoice, order confirmation or another transaction document.

Nothing in this policy limits any mandatory consumer right or remedy available under UAE law.

1. Check Before Purchasing

Before confirming a purchase, customers should check:

  • Product type and model

  • Dimensions and available installation space

  • Door, lift and staircase access

  • Electrical, gas, water and drainage requirements

  • Product condition and disclosed cosmetic marks

  • Included accessories and components

  • Applicable warranty or service commitment

  • Delivery and installation requirements

For built-in appliances, the customer is responsible for supplying accurate cabinet, connection and access measurements.

2. When a Return or Other Remedy May Apply

Please contact us if a product:

  • Is defective or unsafe

  • Is materially different from the agreed description

  • Is damaged before or during delivery by our team

  • Is incomplete or missing an agreed essential component

  • Is delivered contrary to the confirmed order

  • Cannot be used because of a delivery delay for which Appliances UAE is legally responsible

  • Does not meet another mandatory requirement under applicable UAE law

Depending on the circumstances and applicable law, the remedy may include inspection, repair, replacement, return, exchange or refund.

3. Used and “As-Is” Products

A used product may have cosmetic wear consistent with its age and previous use.

Where a particular defect or condition was clearly disclosed before purchase and accepted by the customer, that disclosed condition will not normally provide a reason for return. The disclosed condition and acceptance should appear on the invoice or transaction document.

This does not remove rights concerning:

  • Undisclosed material defects

  • Incorrect product descriptions

  • Safety problems

  • Damage caused during delivery or installation

  • Other rights that cannot legally be excluded

4. How to Report a Problem

Report a problem as soon as reasonably possible after discovering it.

Contact us through:

Telephone: +971 55 521 9680
WhatsApp: +971 50 328 0670
Email: info@appliancesuae.com

Please provide:

  • Your name and contact number

  • Invoice or order details

  • Product brand and model

  • Description of the problem

  • Photographs or a short video where useful

  • Delivery location

  • Date the problem was discovered

Do not arrange an unauthorised repair or modification before giving us a reasonable opportunity to inspect the item.

Unauthorised work may make it difficult to determine the original cause of the problem.

5. Product Inspection

We may request photographs, video evidence, troubleshooting information or an inspection by an authorised technician.

The inspection may determine whether the issue was caused by:

  • A product defect

  • A disclosed pre-existing condition

  • Incorrect installation

  • Unsuitable connections or power supply

  • Accidental damage

  • Misuse

  • Failure to follow operating instructions

  • Unauthorised repair or alteration

  • Normal cosmetic wear

An inspection does not remove or reduce any mandatory consumer right.

6. Repair, Replacement, Exchange or Refund

Where Appliances UAE is responsible for an eligible problem, we will provide an appropriate remedy in accordance with applicable law and the circumstances.

Because our stock is pre-owned and changes regularly, an identical replacement may not always be available.

Where replacement is appropriate but an identical product is unavailable, we may offer:

  • A reasonably comparable product accepted by the customer

  • Another mutually agreed solution

  • A refund where required or agreed

Any approved refund will normally be issued through the original or another mutually agreed payment method after the product has been returned or made available for collection and the claim has been verified.

7. Change-of-Mind Requests

A request made only because the customer has changed their mind will be considered individually.

Any voluntary change-of-mind return must be approved by Appliances UAE in writing. We may consider:

  • Whether the product has been installed or used

  • Whether it remains in its original sold condition

  • Whether parts or accessories are missing

  • Whether the product can safely be resold

  • Delivery, installation and collection costs already incurred

These conditions apply only to voluntary requests and do not restrict a customer’s mandatory legal rights.

8. Delivery or Installation Damage

Customers should inspect the product as soon as reasonably possible following delivery or installation.

If visible damage is found:

  • Record it on the delivery document where possible

  • Take photographs before moving or using the product

  • Contact Appliances UAE promptly

  • Do not continue using an appliance that may be unsafe

If damage was caused by Appliances UAE or an authorised provider during delivery or installation, we will assess the issue and provide an appropriate remedy.

9. Collection and Return Costs

Where a return is required because of a defect, incorrect description, delivery damage or another matter for which Appliances UAE is legally responsible, we will arrange or cover the reasonable collection or return procedure as required by applicable law.

For an approved voluntary change-of-mind return, delivery, installation and collection charges may be payable by the customer if disclosed and agreed before the return.

10. When a Return May Be Refused

Subject to applicable law, a return or refund may be refused where:

  • The complaint relates only to a condition clearly disclosed and accepted before purchase

  • The product was damaged through misuse, accident or unsuitable connections

  • The product was altered or repaired without authorisation

  • Parts, accessories or components have been removed

  • The product was used beyond what was reasonably necessary to check its condition

  • The product was made or modified specifically to the customer’s measurements or instructions and is free from defects

  • The claimed problem cannot be confirmed following a reasonable inspection

A blanket “no return or exchange” condition does not apply where the customer has a mandatory remedy under UAE law.

11. Rental Products

Rental appliances and equipment are governed by the applicable rental confirmation or rental agreement.

Problems with a rented product should be reported immediately. Customers must not attempt repairs or arrange third-party servicing without written permission.

Charges may apply for loss, misuse, unauthorised alteration or customer-caused damage, as specified in the agreed rental terms.

12. Appliances Sold to Us

This Return Policy concerns products purchased from Appliances UAE.

Where Appliances UAE purchases an appliance from a customer, the evaluation, collection and payment are governed by the written purchasing arrangement between the seller and Appliances UAE.

13. Warranty

The warranty or service commitment applicable to a product, including its duration and material conditions, will be stated on the invoice, warranty document or written order confirmation.

A manufacturer’s warranty applies only where it is expressly confirmed as available and transferable.

The presence of a brand name or logo on our website does not mean that Appliances UAE is an authorised representative or dealer of that manufacturer.

14. Contact Us

Appliances UAE
10A St, near Naif Park
Naif, Deira, Dubai
United Arab Emirates

Email: info@appliancesuae.com
Telephone: +971 55 521 9680
WhatsApp: +971 50 328 0670